TECHNICAL SUPPORT

TECHNICAL SUPPORT

Our systems are covered by support services:

• 1. Application Maintenance and Service Level Agreement (SLA)
• 2. Software update and taxonomy service..

APPLICATION MAINTENANCE AND SERVICE LEVEL AGREEMENT (SLA)

From the moment the solution is implemented, it is covered by full-service support. The helpdesk and application service includes help for users in connection with the operation, updating and administration of the offered solution. The service includes telephone and electronic support (system for electronic registration of notifications).

As part of the service, application update packages are prepared in the following situations:

• functional extension developed by the provider – extensions are made available free of charge to all users
• correction of errors and defects – reporting a fault by any user will correct it for all users.

We care about the high quality of aSISt, which is appreciated by users who have used technical support.

SOFTWARE UPGRADE AND TAXONOMY SERVICE

As part of this service, the reporting development software is updated – in accordance with the cycle of publication of changes by the Supervisory Authority. In particular, this applies to the preparation of an upgrade package containing changed rule sets.

Updates are also the result of developing modules or optimizing their operation.

The service also prepares packages to update the application and all its modules in the following situations:

• publication of a new version of the schema/taxonomy by the Supervisor
• ublication of a new version of validation rules by the Supervisor
• publication of a new taxonomy or validation rules in consultation mode
• extension of functionality developed by the supplier – extensions are made available free of charge to all users
• correction of errors and defects – reporting a fault by any user will cause a correction of it for all users.